Contact Us - Picture Framing Support

We’re sorry if your order has arrived damaged. Please email us within 48 hours of delivery with:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging

Once received, we will arrange a replacement or suitable resolution as quickly as possible.

Yes, if you purchased via Amazon, eBay, B&Q, Etsy, or another marketplace, we can still assist you.

Please include:

• Your marketplace name
• Order ID
• Full name and postcode

It helps us locate your order quickly and resolve your issue without delay.

Yes. Although our website tool currently allows “made to measure picture frames” and picture frames with mounts, we can also supply custom picture mounts separately.

Contact us with:

• Your Picture Frame size where you want to insert the mount
• Aperture size (window opening)
• Mount colour
• Quantity required

We will provide a proforma invoice and arrange your order directly.

Yes, we can supply custom-cut backing boards on request.

Please send us the required size and quantity. Our team will confirm pricing and issue a proforma invoice for payment.

We aim to respond to all enquiries within 1 working day. During peak periods, response times may be slightly longer, but we handle every message in order.

Yes, if you’re unsure about measurements, send us your artwork size and how you would like it displayed (with or without a mount), and we’ll guide you on the correct picture frame or mount size before you place your order.

Yes, we regularly bespoke picture frames for completed jigsaw puzzles.

Just send us the exact width and height of your assembled puzzle. If you are unsure, measure the finished puzzle from edge to edge in centimeters for accuracy.

Let us know whether you would like the jigsaw puzzle frame with or without a mount, and if the puzzle has already been glued. We will confirm the suitable photo frame depth and provide a proforma invoice so we can produce your jigsaw puzzle frame to the correct size.

For the fastest support, we recommend contacting us by email. Email allows us to review your enquiry properly, check order details, and respond with accurate information.

When you email, please include your order number (if applicable), full name, postcode, and any relevant photos. It helps us resolve your query much quicker.

While phone and WhatsApp enquiries are available, email remains the most efficient way to receive a detailed and prompt response from our team.