Terms & Conditions

About Us

ProCut Global is a UK-based eCommerce retailer specialising in high-quality picture frames, custom-sized frames, mounts, and framing accessories.

The website procutglobal.co.uk (the “Website”) is operated by ProCut Global.

Registered Office Address:

Unit 11, Carwhinny Mitchelson Industrial Estate

Kirkcaldy

KY1 3LS

United Kingdom

If you need to contact us regarding these Terms & Conditions, an order, or any of our products, you can reach us using the details below:

Email: support@procutglobal.co.uk

Telephone: +44 7377 154746

We aim to respond to all enquiries promptly and provide professional, reliable customer support.

Definitions

In these Terms & Conditions, the following words shall have the meanings set out below:

“Company”, “We”, “Us”, “Our” refer to ProCut Global, the operator of this Website and supplier of the Products.

“Website” means www.procutglobal.co.uk and any associated web pages operated by us.

“Customer”, “You”, “Your” refers to any individual, business, or entity accessing the Website or placing an order with us.

“Products” means the picture frames, custom-sized frames, mounts, framing accessories, and any other goods offered for sale on our Website.

“Order” means a request submitted by You to purchase Products from Us via the Website.

“Contract” means the legally binding agreement formed between You and Us when we accept Your Order.

“Working Days” means Monday to Friday, excluding public holidays in England and Wales.

“Terms” means these Terms & Conditions as updated from time to time.

Use of the Website

By accessing or using our Website, you agree to comply with these Terms and all applicable laws and regulations.

Eligibility

• You must be at least 18 years old to place an order on our Website or have the consent of a parent or guardian if under 18.
• By using the Website, you confirm that you have the legal capacity to enter into a binding contract.

Acceptable Use

• You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of any other user, restrict or inhibit any other user, or otherwise violate this Agreement.
• You must not engage in any activity that could harm, disable, or overburden the Website, including introducing viruses or malware.

Account Responsibility

• If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information, including your password.
• You are solely responsible for all activities that occur under Your account and must notify us immediately if You suspect any unauthorised use.

Prohibited Activities

• You must not attempt to copy, reproduce, modify, or distribute any content from the Website without our prior written permission.
• You must not attempt to interfere with or bypass any security features of the Website.

Failure to comply with these terms may result in suspension or termination of your access to the Website and may also expose you to legal action.

Product Information

We aim to provide accurate and up-to-date information about all Products on our Website. However, by using our Website and purchasing Products, you acknowledge and agree to the following:

Product Descriptions

• We make every effort to accurately describe our Products, including dimensions, materials, and features.
• Some Products, especially custom or bespoke frames, may vary slightly from the description.

Measurements & Custom Sizes

• For custom-sized frames or mounts, please ensure that the dimensions you provide are accurate.
• Minor variations in size may occur due to manufacturing tolerances.

Colour Representation

• Product images on the Website are for illustrative purposes only.
• Colours may vary slightly from the images due to monitor or screen settings.

Product Availability

• All Products are subject to availability.
• We reserve the right to discontinue or limit the supply of any Product without notice.

Illustrations & Samples

• Images of Products may include accessories not included in the purchase.
• Where applicable, delivery will include only the items specifically listed in the Product description.

We encourage you to contact us if you have any questions about a Product before placing an order, so we can ensure it meets your requirements.

Pricing & Payment

Pricing

• All prices listed on our Website are in British Pounds (GBP £) and include VAT where applicable.
• Prices are subject to change without prior notice. The price of a Product will be confirmed at the time Your Order is placed.
• We reserve the right to correct any errors in pricing, product descriptions, or images.

Delivery Costs

• Delivery charges, if applicable, will be clearly displayed during the checkout process and added to your total order cost.

Payment Methods

• We accept payment via the methods indicated on the Website at the time of purchase, including debit/credit cards and other secure online payment services.
• Payment must be made in full before the Products are dispatched.

Payment Security

• We take the security of your payment information seriously. All payments are processed using secure, encrypted channels.
• We do not store full card details on our servers.

Order Confirmation

• After placing an Order, you will receive an Order confirmation by email.
• Please check the confirmation carefully. If any information is incorrect, contact us immediately.

Right to Refuse Payment

• We reserve the right to refuse any Order or payment at our discretion, including Orders suspected of fraud or unauthorised use.

Orders & Contract Formation

Placing an Order

• To place an Order, you must follow the steps on our Website and provide all required information, including Product details, delivery address, and payment information.
• By placing an Order, you are making an offer to purchase the Products in accordance with these Terms.

Order Confirmation

• Once Your Order is received, we will send an Order confirmation email to the email address provided.
• Please check the confirmation carefully. It is your responsibility to ensure that all details are correct.

Formation of Contract

• A legally binding Contract between you and ProCut Global is formed only when we send you an email confirming that Your Order has been dispatched.
• Until the Contract is formed, we reserve the right to refuse or cancel any Order.

Right to Cancel Orders Before Dispatch

• We may cancel or refuse an Order before dispatch for reasons including but not limited to:
• Product unavailability
• Suspected fraudulent activity
• Pricing or typographical errors

Refusal of Orders

• If we refuse or cancel an Order after payment has been made, we will promptly issue a full refund using the original payment method.

Customer Responsibility

• It is your responsibility to provide accurate information when placing an Order, including delivery address and contact details.

Delivery

Delivery Areas

• We currently deliver to addresses within the United Kingdom.
• For delivery outside the UK, please get in touch with us for a quote before placing an Order.

Estimated Delivery Times

• We aim to dispatch all standard Products within the timeframes indicated on the Website.
• Delivery times may vary for custom-sized or personalised Products.
• While we strive to meet these estimates, they are not guaranteed.

Delivery Charges

• Any applicable delivery charges will be clearly displayed during checkout.
• Delivery charges are calculated based on the size, weight, and destination of the Products.

Delays

• We are not responsible for delays caused by events outside our reasonable control, including courier delays, severe weather, or other unforeseen circumstances.

Risk Transfer

• The risk in the Products passes to You upon delivery to the address specified in Your Order.
• We recommend inspecting all Products upon delivery and notifying us immediately of any issues.

Delivery Issues

• If you do not receive Your Order within the estimated timeframe, please get in touch with our Customer Service team at support@procutglobal.co.uk or +44 7377 154746.
• We will work with you and the courier to resolve any delivery problems as quickly as possible.

Returns & Refunds

Right to Cancel (Cooling-Off Period)

• Under the UK Consumer Contracts Regulations, you have the right to cancel your Order within 14 days of receiving the Products, for any reason.
• To cancel, you must notify us in writing via support@procutglobal.co.uk within this period.

Return Eligibility

• Products must be returned in their original condition, unused, and in the original packaging where possible.
• Custom-made or personalised Products (e.g., custom-sized frames, engraved items) are not eligible for cancellation or refund unless they are faulty or damaged.

Return Shipping Costs

• Unless the Product is faulty or incorrectly supplied, you are responsible for the cost of returning the Product to us.
• We recommend using a trackable shipping method for returns, as we cannot accept responsibility for items lost in transit.

Refund Process

• Once we receive the returned Product and confirm its condition, we will issue a refund to the original payment method.
• Refunds will be processed within 14 working days of receiving the returned Product.

Damaged or Faulty Products

• If a Product arrives damaged, defective, or incorrect, please contact us immediately with photographs of the issue.
• We will arrange a replacement or refund at no additional cost.

Exchanges

• Exchanges are treated as a cancellation of the original Order and a new Order. Please follow the return process and place a new Order for the replacement Product.

Cancellations

Cancelling Before Dispatch

• You may cancel an Order at any time before the Product has been dispatched.
• To cancel, please get in touch with us promptly at support@procutglobal.co.uk or +44 7377 154746 with your Order details.
• Once confirmed, any payment made will be refunded in full using the original payment method.

Custom or Personalised Orders

• Orders for custom-made or personalised Products (e.g., custom-sized frames, engraved items) cannot be cancelled once production has begun.
• We will notify you if an Order cannot be cancelled due to its personalised nature.

After Dispatch

• Once a Product has been dispatched, cancellation is no longer possible.
• You may still return eligible Products under our Returns & Refunds policy if they meet the criteria.

Right to Cancel by ProCut Global

• We reserve the right to cancel any Order at our discretion before dispatch, including for reasons such as:
• Product unavailability
• Suspected fraudulent activity
• Pricing or listing errors
• In such cases, a full refund will be issued promptly.

Faulty, Damaged or Incorrect Items

Reporting Issues

• If a Product arrives damaged, defective, or not as described, you must notify us within 14 days of delivery.
• Please provide photographs of the issue and a clear description when contacting us at support@procutglobal.co.uk or +44 7377 154746.

Replacement or Refund

• Upon receiving and verifying the faulty or damaged Product, we will, at our discretion:
• Provide a replacement Product of equal value, or
• Issue a full refund to your original payment method.

Custom-Made Products

• Even for custom-sized or personalised Products, we are responsible for any faulty or incorrectly supplied items.
• We will replace or refund such items if a manufacturing defect or mistake has occurred.

Consumer Rights

• These rights do not affect your statutory rights under the Consumer Rights Act 2015, which entitle you to Products that are of satisfactory quality, fit for purpose, and as described.

Inspection Upon Delivery

• We recommend inspecting all Products immediately upon receipt.
• Any issues reported after 14 days of delivery may be subject to review and may not always be guaranteed to be resolved.

Intellectual Property

Ownership

• All content on the Website, including text, images, graphics, logos, videos, and design elements, is the property of ProCut Global or its licensors.
• UK and international intellectual property laws protect this content.

Permitted Use

• You may view, download, or print content from the Website for personal, non-commercial use only.
• Any other use, including copying, reproducing, distributing, modifying, or creating derivative works, requires our prior written consent.

Trademarks

• All trademarks, service marks, and logos displayed on the Website are the property of ProCut Global or their respective owners.
• Nothing on the Website grants You any right, title, or interest in these marks.

Prohibited Activities

• You must not use any content from the Website for commercial purposes without express permission.
• Unauthorised use may result in legal action.

Limitation of Liability

General Liability

• To the fullest extent permitted by law, ProCut Global shall not be liable for any indirect, incidental, or consequential losses arising from the use of our Website or the purchase of Products.

Product Liability

• Our liability for faulty or defective Products is limited to the remedies provided under these Terms and your statutory rights under UK law, including the Consumer Rights Act 2015.

Maximum Liability

• Our total liability to You for any loss or damage arising from or in connection with Your use of the Website or purchase of Products shall not exceed the total amount paid by You for the relevant Product(s).

Exclusions

• Nothing in these Terms excludes or limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

Website Use

• We do not guarantee that the Website will be uninterrupted, secure, or error-free.
• We are not liable for any loss resulting from the download or use of content from the Website, including viruses or malware.

Privacy & Data Protection

Your Personal Data

• We take the privacy and security of your personal information seriously. Any personal data you provide when using our Website or placing an Order will be processed in accordance with our Privacy Policy.

GDPR Compliance

• ProCut Global complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• We will only collect, store, and use personal information for legitimate purposes, such as processing Orders, providing customer support, and sending marketing communications (where you have consented).

Cookies & Tracking

• Our Website may use cookies and similar tracking technologies to improve your browsing experience.
• For more information, please refer to our Cookies Policy.

Third-Party Sharing

• We may share your data with trusted third parties only as necessary to fulfil Orders or comply with legal obligations.
• We do not sell your personal data to third parties.

Your Rights

• You have the right to access, correct, or request deletion of your personal data.
• For further details, please see our Privacy Policy or contact us at support@procutglobal.co.uk.

Force Majeure

Events Beyond Our Control

• ProCut Global shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond our reasonable control (“Force Majeure Events”).

Examples of Force Majeure Events

• Acts of God, natural disasters, fire, flood, or extreme weather
• Industrial disputes, strikes, or labour shortages
• Transport or courier disruptions
• Power outages, network or IT failures
• Government actions, regulations, or restrictions
• Any other event outside our reasonable control

Effect on Orders and Delivery

• Where a Force Majeure Event occurs, we will notify you as soon as reasonably possible and may:
• Extend delivery times
• Suspend the affected service temporarily
• Cancel Orders where performance becomes impossible

No Liability

• We shall not be liable for any losses, damages, or costs incurred as a result of a Force Majeure Event.

Governing Law

• These Terms & Conditions and any Contract between You and ProCut Global shall be governed by and construed in accordance with the laws of England and Wales.
• Any disputes arising out of or in connection with these Terms, including the validity, interpretation, or performance of the Contract, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

• ProCut Global reserves the right to update or amend these Terms & Conditions at any time.
• Any changes will be effective immediately upon posting on the Website, unless otherwise stated.
• It is your responsibility to review these Terms periodically to stay informed of any updates.
• By continuing to use the Website or placing an Order after changes are posted, you agree to be bound by the updated Terms.

Last Updated: 27 February 2026